Location
111 South La Brea Ave, Los Angeles, CA 90036
Our hours
10:00 AM – 22.00 PM
Monday – Sunday
Contact us
Phone: 1 800 755 60 20
Email: hello@uninterrupted.com
FREQUENTLY ASKED QUESTIONS
Most frequent questions and answers
WHICH PAYMENT METHODS DO YOU ACCEPT ?
We accept all major credit cards (American Express, Visa, and MasterCard) as payment in addition to PayPal, Shopify Pay, Amazon Pay, and Google Pay. Please note: Registration with PayPal is NOT required
ARE THERE ANY INTERNATIONAL TAXES/CUSTOMS ?
We would like to take this moment to explain about what happens when you place an International Order with us here at Uninterrupted. When you order internationally, not only do you pay for the item/s and our shipping rate for the item/s to get to you, you are additionally responsible for the destination country’s international tariff fees which we cannot predict. You are responsible for the international tariff fees and if you refuse to pay them upon receiving the package, it will then be sent back to us (or placed in abandonment) and you will forfeit not only the item but all fees paid to Uninterrupted, including the cost of item/s.
WHAT ABOUT PROMO CODES ?
During specified times we have promotional sales that require promo codes which must be applied manually during checkout. All sale and promo code information will be clearly messaged during the sale via thijs.collegehagelstein.online , our email newsletter, and our social media channels. Please note: Promo codes are only valid during the specified timeframe and certain exclusions apply such as Acronym, Kapital, Stone Island, and quickstrike products. Codes cannot be combined.
DOES MY STORE CREDIT EXPIRE ?
Once we credit your account, it does not expire. Keep in mind online store credit would only apply online and in-store credit would only apply in-store. To redeem your credit for online purchase contact us at hello@uninterrupted.com. For in-store credit you must come in to the store to redeem your credit.
WHAT IF MY ORDER GETS CANCELLED?
Customers requesting cancellation and refund of an order after fulfillment will be charged the shipping cost as a restock fee.
ALL LAUNCH (QS), LIMITED EDITION, AND BRAND COLLABORATION PRODUCTS ARE FINAL SALE.
*Any exemptions to this policy are at the sole discretion of Uninterrupted.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED OUT ?
Once your order has been processed, you will receive an email confirmation. Orders to Canada are shipped via UPS Standard. Please contact hello@uninterrupted.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:
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